Refund Policy

Last Updated: June 19, 2026

At Elegant, we want you to be completely satisfied with your purchase. This Refund Policy explains our policies for returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

You may be eligible for a return or refund if:

• You request a return within 7 days of receiving your order
• The device is in the same condition as when you received it
• All original accessories and packaging are included
• The device has not been damaged, modified, or altered

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as "final sale" or "as-is"
• Devices that have been damaged due to misuse or accident
• Devices with IMEI/serial numbers that don't match our records
• Accessories that have been opened or used (unless defective)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team within 7 days of delivery
2. Provide your order number and reason for return
3. Wait for our team to review and approve your request
4. Follow the return instructions provided to you

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• We recommend using a trackable shipping service and purchasing shipping insurance.
• We cannot guarantee that we will receive your returned item.

5. Refund Processing

Once we receive and inspect your returned item:

• We will notify you of the status of your refund
• If approved, your refund will be processed within 7-14 business days
• The refund will be credited to your original payment method
• Shipping costs are non-refundable unless the return is due to our error

6. Exchanges

We may offer exchanges for defective items or if you received the wrong product. Please contact us to discuss exchange options.

7. Warranty

All devices sold by Elegant come with a limited warranty. The warranty period and coverage vary by product. Please refer to your product documentation for specific warranty details.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

Email: support@elegant.ng
WhatsApp: +234 806 454 8799
Address: Elegant, Nigeria